COURSE INTRODUCTION AND APPLICATION INFORMATION

Course Name
Passenger Services II
Code
Semester
Theory
(hour/week)
Application/Lab
(hour/week)
Local Credits
ECTS
HYHY 202
Spring
2
2
3
4
Prerequisites
None
Course Language
Turkish
Course Type
Required
Course Level
Short Cycle
Mode of Delivery -
Teaching Methods and Techniques of the Course
Course Coordinator -
Course Lecturer(s)
Assistant(s) -
Course Objectives Civil aviation employees' duties and their functional relationship with other departments, problem solving, giving information and guidance techniques and to take responsibilities in unusual situations
Learning Outcomes The students who succeeded in this course;
  • Will be able to explain passenger services
  • Will be able to define the functioning of passenger services
  • Will be able to explain problem solving, giving information and guidance techniques and taking responsibilities in unusual situations
  • Will be able to classify the content and functionality of documents used in passenger service
  • Will be able to memorize the English terms and provisions used in passenger service
Course Description
Related Sustainable Development Goals

 



Course Category

 Core Courses
Major Area Courses
X
Supportive Courses
Media and Managment Skills Courses
Transferable Skill Courses

 

WEEKLY SUBJECTS AND RELATED PREPARATION STUDIES

Week Subjects Required Materials
1 Civil aviation regulations in Turkey, Civil aviation regulations in the World. Review of ICAO Annexes SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:1 ISBN: 978-975-493-059-7
2 Terminology of passenger services,who is the passenger ,what are the obligations SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:1 ISBN: 978-975-493-059-7
3 Terms and codes used in passenger services SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:2 ISBN: 978-975-493-059-7
4 Passenger services employees' duties , check-in, unruly aircraft passengers, handling unruly passengers SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:3 ISBN: 978-975-493-059-7
5 Check-in prosedures and functions SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:4 ISBN: 978-975-493-059-7
6 Computerised Reservation System ( CRS ) SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:5 ISBN: 978-975-493-059-7
7 Midterm exam
8 Passengers who need special assistance SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:6 ISBN: 978-975-493-059-7
9 Checked baggage on airlines, checked baggage allowences SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:7 ISBN: 978-975-493-059-7
10 Excess baggage regulations, weight and piece concept of excess baggage ,pet in cabin,cabin luggage,banned and restricted items SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:8 ISBN: 978-975-493-059-7
11 Air Passenger rights,denied boarding compensation, responsibilities in unusual situations SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:9 ISBN: 978-975-493-059-7
12 Boarding , Aircraft passenger entry and exit procedures SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:10 ISBN: 978-975-493-059-7
13 Arrival, Guidance techniques SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:11 ISBN: 978-975-493-059-7
14 Problem solving of passenger services , airline announcements SHGM Yayınları. (2013). Yolcu Hizmetleri. Pegem Akademi Yayıncılık, Ankara. HAD/T-20. Chapter:12 ISBN: 978-975-493-059-7
15 General review
16 Final exam
Course Notes/Textbooks
Suggested Readings/Materials

 

EVALUATION SYSTEM

Semester Activities Number Weigthing
Participation
1
10
Laboratory / Application
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
1
10
Project
Seminar / Workshop
Oral Exam
Midterm
1
30
Final Exam
1
50
Total

Weighting of Semester Activities on the Final Grade
18
50
Weighting of End-of-Semester Activities on the Final Grade
1
50
Total

ECTS / WORKLOAD TABLE

Semester Activities Number Duration (Hours) Workload
Course Hours
(Including exam week: 16 x total hours)
16
2
32
Laboratory / Application Hours
(Including exam week: 16 x total hours)
16
2
Study Hours Out of Class
16
2
32
Field Work
Quizzes / Studio Critiques
Portfolio
Homework / Assignments
Presentation / Jury
1
6
Project
Seminar / Workshop
Oral Exam
Midterms
1
10
Final Exams
1
10
    Total
122

 

COURSE LEARNING OUTCOMES AND PROGRAM QUALIFICATIONS RELATIONSHIP

#
 Program Competencies/Outcomes
* Contribution Level
1
2
3
4
5
1

To have knowledge of the theory, concept, method and tools that constitute the basis of ground services

 X
2

To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron

 X
3

To have knowledge of the relationship between aviation and meteorology and reporting

 X
4

To have knowledge of the factors affecting human performance and the basic concepts in aviation safety

 X
5

To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel

 X
6

To perform dangerous goods, cargo, packaging, labelling and loading regulations

 X
7

To have knowledge of packed programmes on ticketing

 X
8

To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities

 X
9

To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident    and open to criticism; To work effectively and efficiently

 X
10

To use a foreign language to track information related to the ground services and communicate with colleagues

 X
11

To use informative and communicative technologies that are required in the area of ground services in aviation

*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest